Contact Information

DecoCanvas provides customer support for questions related to products, orders, payments, delivery, returns, refunds, and website use.

Business Information

Business Name: DecoCanvas
Website: decocanvas.shop
Year Established: 2022

Business Address:
27 Fleming Crescent
East York, ON M4G 2A9
Canada

Customer Support Email: support@decocanvas.shop
Customer Support Phone: (613) 555-0115

Customer Service Inquiries

When contacting us about an order, please provide:

• Your full name.
• Your order number.
• The email address used at checkout.
• A clear description of your request.
• Relevant photographs when reporting damage or an incorrect product.

This information allows us to investigate and respond more efficiently.

Response Time

We aim to respond to customer messages within 1–2 business days. Response times may be longer during weekends, public holidays, promotional events, or periods of unusually high demand.

Return Requests

Return and refund requests must be submitted within 30 days of delivery. Please do not send a product back before receiving return instructions from our support team.

Privacy and Security

For your protection, please do not send passwords, complete card numbers, bank account credentials, or other highly sensitive payment information by email.

DecoCanvas will never ask customers to provide account passwords or complete payment card information through ordinary email communication.