Return & Refund Policy

At DecoCanvas, we want you to feel confident when purchasing artwork for your home or workspace. If you are not fully satisfied with an eligible purchase, you may request a free return or refund within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of confirmed delivery.
• Be unused, uninstalled, and in its original condition.
• Include the original packaging and any accessories received.
• Show no signs of damage caused by improper handling, storage, or installation.
• Be accompanied by valid proof of purchase.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted or processed correctly.

How to Request a Return

To begin a return, email support@decocanvas.shop and include:

• Your full name.
• Your order number.
• The item you wish to return.
• The reason for the return.
• Clear photographs if the item arrived damaged, defective, or incorrect.

Once your request has been reviewed, our customer service team will provide return instructions. Eligible returns are free of charge, and no restocking fee will be applied.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly with photographs of the product, packaging, and shipping label.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution at no additional cost.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution. Original shipping charges are not applicable because DecoCanvas provides free worldwide shipping.

Non-Returnable Items

The following items may not qualify for return unless they arrive damaged or defective:

• Personalized or custom-made products.
• Items returned after the 30-day return period.
• Products damaged after delivery through misuse or improper installation.
• Items missing original packaging or important components.
• Products purchased from third-party websites or unauthorized sellers.

Order Cancellations

Orders may only be canceled before processing or shipment begins. Once an order has entered fulfillment or has been shipped, it may no longer be canceled. You may still request a return after delivery under this policy.

For return or refund assistance, contact support@decocanvas.shop