Refund policy
Return & Refund Policy
At DecoCanvas, customer satisfaction is important to us. We want you to feel confident when purchasing from our store.
We offer eligible customers free returns and refunds within 30 days in accordance with the terms below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally:
- Be in the same condition in which it was received;
- Include its original components and accessories, where applicable;
- Not show signs of misuse, intentional damage, or unauthorized modification; and
- Be accompanied by proof of purchase or sufficient order information.
Please contact us before returning any item.
How to Request a Return
To begin a return request, email:
Please provide your order number, the item you wish to return, and a brief explanation of the reason for the return. Photos may be requested when necessary to evaluate damaged, defective, or incorrect products.
Once your return request has been reviewed, our customer support team will provide the appropriate return instructions.
Returns sent without contacting us first may experience processing delays.
Free Returns
Eligible returns requested within the applicable 30-day period qualify for free return service.
Any return method or instructions provided by DecoCanvas should be followed to ensure that the return can be properly identified and processed.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@decocanvas.shop.
Please include your order number and clear photographs of the product and packaging when applicable. We will review the issue and determine an appropriate solution, which may include a replacement or refund.
Refunds
After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Once a refund has been processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order can no longer be cancelled, you may request a return after receiving it in accordance with this policy.
Exceptions
Certain products may not qualify for return where permitted by applicable law, including products that have been materially altered, intentionally damaged, or returned in a condition that prevents reasonable inspection.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Contact
For questions about returns or refunds:
DecoCanvas
Email: support@decocanvas.shop
Phone: (613) 555-0115
27 Fleming Crescent
East York, ON M4G 2A9
Canada