Shipping Policy

DecoCanvas offers free worldwide shipping on all orders placed through decocanvas.shop.

Order Processing

Orders are typically reviewed and prepared for shipment within 1–3 business days. Processing times may be longer during holidays, promotional events, high-demand periods, or when additional order verification is required.

Business days generally exclude weekends and public holidays.

Estimated Delivery Time

The estimated delivery time is 7–10 business days after the order has been processed and shipped.

Delivery times are estimates and may vary depending on:

• Destination country or region.
• Customs inspections and clearance procedures.
• Local carrier operations.
• Severe weather or transportation disruptions.
• Public holidays and seasonal demand.
• Incorrect or incomplete delivery information.

Shipping Confirmation and Tracking

When tracking is available, customers will receive a shipping confirmation email containing the tracking number or delivery information.

Tracking updates may take several business days to appear after shipment. In some regions, tracking may be limited after the package is transferred to a local delivery provider.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your address carefully, including:

• Recipient name.
• Street address and unit number.
• City and province or state.
• Postal or ZIP code.
• Country.
• Contact phone number.

If you notice an address error, contact us immediately at support@decocanvas.shop. We cannot guarantee that an address can be changed after processing has begun.

DecoCanvas is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete customer-provided information.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. These fees are determined by the destination country and are generally the responsibility of the recipient unless otherwise stated at checkout.

Customs delays are outside the direct control of DecoCanvas and may extend the estimated delivery period.

Delayed Orders

If your order has not arrived within the expected timeframe, please review the tracking information and confirm that your delivery address is correct.

You may then contact support@decocanvas.shop with your order number. We will review the shipment and assist with available next steps.

Lost Packages

If tracking indicates that a package may be lost, we may open an investigation with the shipping carrier. A replacement or refund may be offered after the carrier investigation is completed and the package is confirmed lost.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask household members or neighbors.
• Contact the local delivery carrier.
• Allow a short period in case the delivery scan was posted early.

If the package remains missing, contact our support team for further assistance.

Refused or Unclaimed Packages

Orders that are refused, unclaimed, or returned because of an incorrect address may be subject to additional review before a replacement or refund is approved.

Shipping questions may be sent to support@decocanvas.shop.