Shipping policy

Shipping Policy

At DecoCanvas, we aim to provide a simple and reliable shopping experience for customers around the world.

Free Worldwide Shipping

We provide free shipping worldwide on orders placed through our online store.

There is no standard shipping charge for eligible orders, regardless of destination.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period begins after the order has been processed and transferred to the appropriate shipping carrier.

Delivery estimates are provided in good faith but may vary depending on destination and circumstances outside our reasonable control.

Order Processing

After an order is successfully placed, it may undergo verification and preparation before shipment.

Customers are responsible for ensuring that the shipping address and contact details submitted at checkout are complete and accurate.

If you notice an error in your shipping information, contact us as quickly as possible at support@decocanvas.shop.

We cannot guarantee that shipping details can be changed after an order has entered fulfillment.

Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking updates can sometimes take additional time to appear after a shipment has been handed to the carrier.

International Orders

We ship to customers worldwide. International shipments may be subject to customs processing or local import procedures depending on the destination country.

Any applicable import taxes, customs duties, or government charges will be handled according to applicable laws and the information presented during the purchase process.

Shipping Delays

Although our estimated delivery timeframe is 7–10 days, occasional delays may occur because of circumstances outside our reasonable control, including:

  • Customs processing;
  • Severe weather;
  • Transportation disruptions;
  • Carrier delays;
  • Public holidays;
  • Incorrect or incomplete delivery information; or
  • Unexpected high-volume periods.

If your order is significantly delayed, please contact our customer support team.

Lost or Damaged Shipments

If you believe your package has been lost or arrives damaged, please contact us at support@decocanvas.shop with your order information.

For damaged deliveries, photographs of the product and packaging may be requested so we can investigate and assist you.

Contact Us

For shipping questions:

Email: support@decocanvas.shop
Phone: (613) 555-0115

DecoCanvas
27 Fleming Crescent
East York, ON M4G 2A9
Canada